Tourism Training and HR Support Available for Cape Breton Island Operators

Building a stronger tourism workforce starts with effective HR practices supported by practical training. Destination Cape Breton is pleased to share that online courses and in-person workshops are available again this year through our partnership with the Tourism Industry Association of Nova Scotia (TIANS) and the Nova Scotia Tourism Human Resource Council.

This program connects eligible tourism businesses and their teams with quality E-learning and customized training opportunities — at no cost — supporting service excellence, staff development and HR best practices and tools across the Island.

Who Is Eligible?

Tourism businesses and their staff across Cape Breton Island are eligible to participate, including operators in accommodation, food and beverage, attractions and related sectors.

Some restrictions may apply to government-funded organizations – please connect if you have any questions.

Not sure if your business or team members qualify? Reach out before submitting a request — we’re happy to discuss.

Available Training Opportunities

Approved training is available at no cost – restrictions may apply based on interest and demand.

National Occupational Standards are also available for several tourism occupations through Emerit.

Emerit Training E-Learning Modules

Event Manager
Food and Beverage Server
Front Desk Agent
Housekeeping Room Attendant
Line Cook
Supervisor

Emerit National Certification Programs

Tourism Certified Manager: Director of Housekeeping
Tourism Certified Supervisor: Certified Supervisor

Belong Programs

Belong: Accessible Tourism Workplaces – Frontline Workers
Belong: Accessible Tourism Workplaces for Managers and Supervisors

Diversity Online Training

Respect and Inclusion in the Workplace

Business Tools and Research

HR Toolkit
HR Self-Assessment
Strategic Workplace Planning

Service Excellence Training Programs

Nova Scotia Best – Service First: Making the Connection
Customized Workshops – Occupation Specific, based on National Standards

Upcoming In-Person Training

Destination Cape Breton is working with TIANS to host an upcoming session designed to help tourism businesses create more welcoming, accessible workplaces — for senior leaders and front-line supervisors/managers.

Belong: Accessible Tourism Workplaces
Date: June 24, 2026
Time: 9:00 AM – 11:00 AM
Location: Thistle Room, Inverary Resort
Space is limited to 20 businesses — reach out early to reserve your spot.

REGISTER NOW

Get In Touch

For questions or to express interest in training for your team, please contact:
Mary Theresa Jessome
Industry Engagement and Education Manager, Destination Cape Breton
T: 902-590-2206
E:

Industry Opportunities

Industry Opportunities